We are here to help.
Take a look through the FAQs and if you don’t find what you’re looking for, send us an email via the contact form below.
Why can’t I log in?
Check your browser’s security settings: The membership system won’t work if you’ve disabled 3rd-party cookies. You will need to either change your settings or use another browser.
How do I cancel my subscription?
Log in to your account, go to the My Subscription tab, and toggle Auto-Renew off.
Can I switch from a monthly plan to an annual or lifetime plan?
Yes. In the My Subscription tab in your account, click Change Plan and choose the plan you want to switch to. On confirmation, you’ll be charged a prorated amount for the upgrade.
Can I update my email address or other personal information?
Yes. Log in to your account and go to My Subscription to make these changes.
How do I reset my password?
Click the “Log In” button and then use the Reset Password function to enter your email address, then click Send Me Reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be clicked once. If you click the link but don’t reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. It’s easy to gift a subscription. You can buy an Annual or Lifetime gift for someone else.
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalised message, and your payment information. The recipient will then receive an email with a link to activate their gift.
If you are purchasing an Annual Subscription gift, the recipient will be responsible for adding a payment method before the next renewal period if they want to continue with their subscription.
Can Churches sign up their congregation?
Yes, and there is a 50% discount available for congregations that want to go through Knowing God together. You can find out more at https://knowing-god.co/churches.
Can private communities or classes be created?
Not yet, although we are actively exploring ways to do this. If you’re interested in talking to us about this, please get in touch with us using this form.